Two parties emerged with equal needs in our society.
- Charity Shops
- Immigrants
Their problems existed because of three main change drivers:
Charity shops were receiving too many donations to cope with. Charity Shops did not have enough volunteers. Economic migrants were settling in the UK with qualifications they could not use because of their basic English language skills; they were failing to integrate into society.
More Service Design methodologies were applied before concepting could begin.
The Internationals Journey The Volunteers Journey Mapping out experience Mapping out the system for handling donations Service Blueprints & Roadmaps
The Service (& its Touchpoints) was designed as a direct response to the needs of its intended user. A new journey was created.
Integrate was designed for charity shops across the UK, it aimed at getting them more volunteers whilst helping internationals visiting the UK gain practical English Language skills
The Touchpoints Included
- A new sorting system & table, with language matt, for the charity shops
- Donation/language games
- An immigrants/volunteers city experience dairy
- Window Display
- Website
- Wall Charts
- Brochures, guides and leaflets.
A Bitesize Project Overview
